Customer Care- FAQ

United States (Lower 48 States)

United States (Alaska, Hawaii & U.S. Territories)

Please note:

* Direct signature is required on all express orders to ensure safe delivery. Please email us at shop@lizziefortunato.com if you would like us to remove this from your order. Please note that we can not be held responsible for any packages that are marked as delivered by the shipping carrier.

** The indicated delivery timeline is an approximate number of days an order takes to deliver from the ship date, and does not include weekends, holidays and any unforeseeable delays on the shipping carrier's end (weather, volume, traffic, etc). If your order consists of preorder and/or made-to-order pieces, your order may take longer than usual to ship. Make sure to check the dates indicated on the product page.

Once your order has shipped, you will receive a confirmation email that includes a tracking number. If you have not received this email, please feel free to contact shop@lizziefortunato.com to check on the status of your order.

All made-to-order pieces and select sale items are final sale and are not eligible for return. All items purchased during promotional sales and one-of-a-kind items are available to return for store credit only. We accept returns on all full-priced products in their original condition, unworn and unused, within 15 days of receipt. Returns meeting these conditions will be issued a full refund (excluding shipping costs) to the original form of payment. Please note that the customer is responsible for all return shipping costs. We do not currently provide shipping labels for international returns.

If you would like to make a return, please visit our Returns Portal.

Lizzie Fortunato will repair or replace items purchased through lizziefortunato.com at no charge for up to 2 years following purchase (under all reasonable circumstances). For purchases older than 2 years, repairs will be subject to a fee assessed on a case-by-case basis. We will always do our best to repair your Lizzie Fortunato piece.

Please visit our Repairs Portal to submit a request so we can determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.

Yes! Digital and physical gift cards are available to purchase here.

Live in or visiting NYC? Come check out our showroom at 217 Centre St, Floor 6. Walk-ins are welcome, but appointments are encouraged. To make an appointment, click here.

Not in the area? Click here for a list of our cross-country stockists.

Yes! To make a Zoom appointment with one of our team members, click here.

Please refer to this resource for answers to all of our frequently asked questions about our resale program, Re-Jeweled. If you can't find the answer you're looking for there, please contact our resale-dedicated team at rejeweled@lizziefortunato.com.