Customer Care


  • How do I submit a repair request?

    Please visit our Repairs Portal to submit your request. All requests will be acknowledged within 1-2 business days.

  • What is your warranty?

    Lizzie Fortunato will repair or replace items purchased through at no charge for up to 2 years following purchase (under all reasonable circumstances). For purchases older than 2 years, repairs will be subject to a fee assessed on a case-by-case basis. We will always do our best to repair your Lizzie Fortunato piece.

    Please visit our Repairs Portal to submit a request so we can determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.

  • What repair services do you offer?

    Some of the services we offer include re-stringing, re-plating, and re-gluing. For more details, please visit our Repairs Portal.

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