Customer Care- Repairs
How do I submit a repair request?
Please visit our Repairs Portal to submit your request. All requests will be acknowledged within 1-2 business days.
What is your warranty?
Lizzie Fortunato will repair or replace items purchased through lizziefortunato.com at no charge for up to 2 years following purchase (under all reasonable circumstances). For purchases older than 2 years, repairs will be subject to a fee assessed on a case-by-case basis. We will always do our best to repair your Lizzie Fortunato piece.
Please visit our Repairs Portal to submit a request so we can determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.
What repair services do you offer?
Some of the services we offer include re-stringing, re-plating, and re-gluing. For more details, please visit our Repairs Portal.